Manufacturing Guarantee & Returns

Quality Control | Rapid Resolution | Professional Accountability

Every product manufactured at our Solar-Powered Riverside facility undergoes rigorous quality control. Because all items are custom-produced to your specifications, they cannot be returned for a refund. However, if a manufacturing defect or shipping damage occurs, we are committed to an immediate resolution to keep your project on schedule.

Policy Specs

Custom Items:Non-Refundable

Damage Claim:24-Hour Window

Resolution:Reprint / Credit

Verification:Photo Required

Turnaround:Priority Handling

Shipping Damage

If your order arrives with visible transit damage, please notify us within 24 hours of delivery. Provide photographic evidence of both the packaging and the product. Once verified, we will prioritize a reprint and ship it within one business day at no additional cost.

Manufacturing Defects

We stand by the precision of our Industrial Flatbed and Latex fleet. If your banner arrives with structural defects (e.g., failed grommets, improper welding, or severe ink anomalies), we will issue an immediate reprint upon inspection of photographic evidence.

Resolution FAQ

Why does the printed color look different than my monitor?

Monitors use RGB (Light) to display color, while industrial printers use CMYK (Ink). Because monitors are back-lit, they can display "neon" or ultra-bright colors that cannot be physically reproduced with ink on vinyl. We allow for a 5% variance in color profile; for critical brand matches, please provide a Pantone (PMS) value.

Can I get a refund if there is a typo in my artwork?

No. Banner4Sale is not responsible for errors in customer-provided artwork, including typos, low-resolution/pixelated imagery, or incorrect layout. We move orders immediately into our industrial production queue. If you are unsure about your file quality, please request a digital proof before finalizing your order.

What do I do if my package arrived damaged?

If your order shows visible transit damage, notify us at support@banner4sale.com within 24 hours of delivery. Include photographic evidence of the damaged packaging and the product. Once verified, we will prioritize a complimentary reprint to be shipped within one business day.

What is considered a "Manufacturing Defect"?

A manufacturing defect includes structural failures such as improperly welded hems, failed grommets, or severe ink banding/streaking that deviates from our quality standards. In these cases, we offer a priority replacement or store credit. We do not offer refunds for custom-printed goods.

How long do I have to report an issue with my order?

All claims must be initiated within 7 business days of delivery. Claims made after this window may not be eligible for a reprint or credit, as we cannot verify storage conditions or handling once the product has been in the field.